Rockbrook can support your critical business operations with a world class service level agreement (SLA). Our experienced, professional support team will ensure your buildings, equipment and assets are maintained in a safe way and to the highest standards. We provide custom-made service agreements for everything from single buildings to large property portfolios. Our modular contract approach allows you to select the components to suit your budget and business requirements. You only pay for the support you need.
We won’t meet your expectations we will exceed them. Don’t risk needless and costly interruptions to your business, contact Rockbrook today to find out how we can help.
Key benefits of our service agreements
Our dedicated call center operates 24hrs a day 365 days a year ensuring you can reach us when you need to.
We can remote access your systems via VPN and have you speaking verbally to an engineer in 15 mins.
If the problem is serious enough to require a visit from our team we can be on site within 2 hours.
We offer support to the plant maintenance technicians from the control system down to field device level.
Real time logging of errors and fixes with comprehensive error reporting and call tracking software.
We generate real time reports for the client on any incidents that require an intervention.
Trusted by world class clients
Dublin Airport Authority (DAA)
National Conference Center
Great Northern Distillery