Service Agreements

Rockbrook can support your critical business operations with a world class service level agreement (SLA). Our experienced, professional support team will ensure your buildings, equipment and assets are maintained in a safe way and to the highest standards. We provide custom-made service agreements for everything from single buildings to large property portfolios. Our modular contract approach allows you to select the components to suit your budget and business requirements. You only pay for the support you need. 

We won’t meet your expectations we will exceed them. Don’t risk needless and costly interruptions to your business, contact Rockbrook today to find out how we can help. 

 

Key benefits of our service agreements

Dedicated service

Our dedicated call center operates 24hrs a day 365 days a year ensuring you can reach us when you need to.

remote access

We can remote access your systems via VPN and have you speaking verbally to an engineer in 15 mins.

on site

If the problem is serious enough to require a visit from our team we can be on site within 2 hours.

support

We offer support to the plant maintenance technicians from the control system down to field device level. 

error logging

Real time logging of errors and fixes with comprehensive error reporting and call tracking software.

reporting

We generate real time reports for the client on any incidents that require an intervention.

Trusted by world class clients

Dublin Airport Authority (DAA)
DIAGEO
Guinness Storehouse
National Conference Center
Aviva Stadium
Kerry Group
Great Northern Distillery
Cooley Distillery

What our clients say

do you need a service agreement?

Rockbrook Technologies are always happy to offer confidential technical advice or assistance, email us today or call +353 (1) 457 5316